FREE SHIPPING above $50
1. Usually you only need to buy more than 1~2 items to enjoy free shipping.
2. Usually it takes 5~10 business days to receive your items, but for certain cases, it may take longer.
More shipping info, visit 👉 our shipping privacy
Try to avoid contact with water (especially swimming pools) as this can reduce the lifespan of your jewelry. However, if you do forget to take of your jewelry in the shower, don’t worry, just simply dry the jewelry with a cloth so that all moisture is removed...
We list more details to take care according to each material, you can visit our Product Care
Try to avoid contact with water (especially swimming pools) as this can reduce the lifespan of your jewelry. However, if you do forget to take of your jewelry in the shower, don’t worry, just simply dry the jewelry with a cloth so that all moisture is removed. Be careful and avoid exposure to perfumes, hair products, lotions, soaps, oils and household chemicals. Always remove jewelry before exercising or cleaning.
Sterling silver can be cleaned with a sterling silver polishing cloth. Avoid chlorine water and rubbing with paper products, which can scratch the silver. Store pieces in a cool dry place away from light and air to prevent excess tarnishing. We recommend using the sterling silver specific liquid jewelry cleaner. For pieces containing stones, pearls and crystals, we recommend using the polishing cloth only, as the liquid can damage some stones.
Gold Plated Sterling Silver
Always separate from other jewelry to prevent scratching and remove before showering or cleaning. Polish gently using yellow gold specific polishing cloth.
Caring for Plated Jewelry
Due to the nature of plated jewelry we suggest following these guidelines to maintain your piece.
Scented products such as perfumes, colognes and lotions contain chemicals that can react with plating and discolor or fade jewelry. Body chemistry and moisture can also effect a plated piece – a high skin PH balance will greatly speed up wear on a plated item.
Plated jewelry should never be worn during activities that involve water such as showering or pool/beach activities as chlorine and salt water will effect plating. When removing jewelry for these purposes be sure to store in a dry area. Friction or contact with a hard surface can produce scratches or wear to the piece.
If necessary, use warm water with a mild, fragrance-free soap to clean plated items. Gently pat dry with a clean cotton or microfiber cloth. Most jewelry cleaners contain chemical elements that will slowly wear and fade plating over time.
Following these steps will help ensure the longevity of your jewelry!
If you have any additional questions regarding product care, please contact email@example.com
If you would like to consult with any other questions such as emergent needs or specific requirements, please contact us via our email:
Our customer service department can help you with any questions you may have about ordering jewelry!
Customer Service Email: firstname.lastname@example.org
Our pieces are specially made for you, so unfortunately you cannot return the products. Only if the pieces have quality problems or are damaged due to the delivery, we will sincerely rearrange a new delivery for you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
To start a return, please contact us at email@example.com and we’ll send you instructions on how and where to send your package. Please kindly do not return the jewelry back to us without first contacting us via email: firstname.lastname@example.org
Damages and Issues
Please inspect your order upon reception and contact us immediately via email: email@example.com if the jewelry is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Please contact us at firstname.lastname@example.org if you would like to arrange a return.
We will notify you once we’ve received your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time (5-10 business days) for your bank or credit card company to process the refund.
1.We accept order cancellation before the product is shipped or produced.
2.NOTICE: During the refund process, Paypal /credit card /other related payment providers will no longer return for your shipping costs and charge the handling fee. Subject to these relevant terms and conditions, we will not return for shipping costs, and retain a 2% refund handling fee.
3.We cannot cancel the order if the product is already shipped out.
4.We don’t accept return parcel without paying the shipping fee.